Frequently asked questions

Do you have a display home for me to visit? I would like to see the houses and options in person.
We are in the process of fitting out our display centre in Southwest Sydney. Once completed you will be able to see the facades and walkthrough the homes to see and touch the various options in person.

Where do you build?
We build in new housing estates on new land from North Western Sydney all the way down to Mossvale in the southern highland as well as the Western suburbs of the Wollongong area. See our build zone map on the About Us page.

Will you build on land that is not in a new housing estate?
If your land is within our build zones we may consider building there if your land is also approved for CDC (complying development compliance). You can find out by obtaining a 10.7 certificate from your local council. If it not a brand new block of land there will be additional essential costs imposed by the councils requirements for stormwater design and maybe power supply.

Do you do knock down and rebuilds (KDR)?
Currently we do not do knock down rebuilds but are looking to do so soon.

I have many questions, can I call and speak to someone directly?
Sundancer Homes is an online only and customer self-serve orientated builder and as such we are unable to offer face to face or telephone conversations or appointments. In order to offer these great prices we do all of ours online via the website or email and the money we save from this is passed directly onto you.
If you are unable to find answers to your questions here or in the How It Works or in our Customisation Terms then please shoot us an email and we’ll be in touch.
If you really, really need to speak to a human then you can visit our display centre when its completed. If you require frequent consultation on the phone or in person then we recommend that you look for a traditional builder, these will cost tens of thousands more but you will have people to speak to directly.

How can you build good quality houses if you are a new builder?
Our online self-serve home customisation and quotation process is new, but when it comes to the construction stages we’ve contracted Kaplan Homes to build our houses. Kaplan Homes have been building in Sydney for decades and has maintained a stellar reputation throughout that time for the quality of their houses. They will build Sundancer houses with the same level of workmanship as they would for their own projects. We apply rigorous quality control processes throughout the build to ensure that your home will be built to the standard that we are confident of to offer a 50 Year Structural Guarantee for all our houses, backed & guaranteed by Kaplan.

How long does it take to build a home?
It usually takes us 26 weeks for a single storey house and 30 weeks for a double storey. There is also a period of 8 to 12 weeks prior to construction starting where the council & certifier approvals process takes place. This period is also used by customers to finalise their bank loans. We can move faster if you already have your finance sorted.

What is the fee to start the process once we accept the quotation?
There is a $900 commencement fee that enables us to start work. This commencement fee is included in your quotation and is non-refundable as it is payment for the work that goes into putting your quotation together.
The commencement fee is only refundable after Sundancer Homes has assessed your land and determined that construction by Sundancer Homes and Kaplan Construction & Development is not feasible.

Do you provide finance on your homes?
Yes, our mortgage partners have secured very competitive rates and to make Sundancer Homes even more affordable. You can go through a quick pre-approval checklist to see if you are eligible.

Am I allowed to change or customise the designs or options to anything other than what is offered?
We offer a good level of customisation for your home whilst keeping the process relatively simple. In order to keep the process manageable we do not offer a high level of customisation of colours and options nor do we allow our floor plans to be changed. Our designs are designed to suite the needs of a majority of occupants and also designed to comfortably fit full size furniture – just see our furniture plans, they are great with furniture scaled to size. Streamlining the traditional process allows us to make our prices as low as they are. If you are after a high level of customisation or need to change the floor plans then we recommend that you look for other builders who offer these services. You will also need increase your budget by at least $40,000 or more to accommodate for these extra custom design and building services.

Can you custom design a house for me?
Unfortunately we do not offer custom house design services. In order to keep our prices low we keep our process as simple and as streamlined as possible. If you’d like house custom designed for you then we recommend that you look for an architect or another builder who can do this for you.

Are there any hidden costs or fees?
Absolutely not! Our pricing is fully transparent and the great thing about our home selection and customisation process is that you get to see exactly what you are paying for. We’ve done the work to price everything up for you to decide on the options to suit your budget. You’re fully in control. Even the engineering & compliance items that may be essential on your land and you are not sure if applicable are priced up for you to see, this way you know exactly how much it may cost once you or we find out if they are applicable to your land.

What is a CDC building approval?
CDC stands for Complying Development Certificate and it is an alternative certificate of approval to build a new home via NSW State Legislation instead of your local council rules. If your land is eligible for this type of approval like most land in new subdivision estates, the approval to build process can often be completed within about three weeks if the design complies with all the rules and regulations of the state legislation. It is generally a private certifier that will assess the building plans and advise of any changes they may require before issuing the approval. CDC rules are the same throughout the state of NSW and although now becoming complex, they generally remain consistent. So if you are building in Rouse Hill north west of Sydney, the same rules apply to land in Campbelltown in the south western area of Sydney and in a different council area.

What is a DA approval?
DA stands for Development Application. Sundancer Homes will not build homes that require a DA simply because they are subjected to varying rules between suburbs and councils without any real consistency. His makes the home building process more expensive and unpredictable and leaves home owners at the mercy of councils and often many months waiting for an approval. Every council has a different set of rules to each other and they even have differing rules between streets and suburbs in their own council areas. If the development application if approved, then there is still a construction certificate to be applied for. The construction certificate provides approval for the technical aspects and specifications of the building.

Who oversees and manages the CDC process?
Sundancer Homes will manage this process and the cost is included within the quote. We will identify the best method that suits your home design and submit an application to either the council or a private certifier for CDC approval